What should a tenant do when repeated building issues are affecting customers, employees, or revenue?

Document both the physical condition and the operational consequences. Identify dates, affected areas, business interruptions, customer complaints, employee concerns, and any measurable costs when reasonably available.

Communicate the issue through established channels and request a coordinated response plan, including responsibility, timing, interim measures, and follow-up.

When a matter may affect contractual rights or significant financial exposure, the tenant should review the lease and obtain appropriate professional guidance rather than making unilateral decisions.